Refund Policy
Thank you for shopping at Novel Design Studios. We appreciate your business and want you to have the best experience with our products. Please take a moment to review our return policy to understand our terms and conditions regarding cancellations and returns. If you have any questions or concerns, feel free to contact us at noveldesignstudios@gmail.com
Cancellations
- Cancellations can be made within 24 hours of order placement by sending an email to noveldesignstudios@gmail.com with the reason for cancellation.
- A 3% transaction fee will be deducted from the amount paid for accepted cancellations.
- Please note that sale or discount items cannot be cancelled.
- Rush orders, which are orders needed outside of the 7-15 business day turnaround time and have been communicated and accepted by our team, cannot be cancelled.
Returns
- We have a 24-hour return policy from the time your order is delivered or picked up. You have 24 hours after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.
- You’ll also need to provide the receipt or proof of purchase.
- Returns will only be accepted for damaged, defective, or incorrect items.
To start a return, please contact us at noveldesignstudios@gmail.com
Damaged, Defective, or Incorrect Items
- Please inspect your order upon reception within 24 hours.
- Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Damages and Postal Issues Deeming Lost
- If you notice no movement of the package for at least 10 days while monitoring your shipment, please contact us immediately.
- We will initiate a trace investigation with the carrier to locate your package.
- If we do not receive any email from you regarding a trace investigation within 30 days, we may be unable to assist, as the carrier would also be unable to assist in recovery efforts.
Exceptions
- Personalized or custom orders are exceptions to our return policy. However, if you encounter any issues with these orders, please contact us, and we will work with you to find a solution.
Refunds
- Due to the personalized and custom-made nature of our products, we do not offer refunds or exchanges for some products.
- Please be aware that there are no refunds for untracked shipments.
We hope you enjoy your purchase from Novel Design Studios. Your satisfaction is important to us, and we are here to assist you with any questions or concerns you may have. If you need further assistance, please don't hesitate to reach out to us at noveldesignstudios@gmail.com